Packaging Price

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Packaging Price Company Information

Corporate Headquarters
Where is Packaging Price corporate headquarters?

Packaging Price
28W530 Batavia Road
Warrenville, IL 60555
Customer Pick-Up / 2 Fullfillment Centers

Where are your Customer Pick-Up Locations?
Dallas, TX. - 2271 French Settlement Road, Dallas, TX. 75212 / Hours 7:00am - 7:00pm CT Monday - Friday

Elgin, IL. - 1717 Gifford Road, Elgin, IL. 60120 / Hours 7:00am to 7:00pm CT Monday - Friday
Hazleton, PA - 63 Green Mountain Road, Hazleton, PA. 18202 / Hours 7:00am - 7:00pm ET Monday-Friday
Corporate Headquarters Phone/Fax Numbers
P: (888) 236-1729
F: (630) 393-4077
How do I contact Packaging Price ?
Packaging Price 28W530 Batavia Road Warrenville, Illinois 60555 P: (888) 236-1729 E: sales@packagingprice.com
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Credit/Payment Types

What types of payment do you accept?
Packaging Price accepts the following types of payment:
  • American Express
  • MasterCard
  • Visa
  • Discover Card
  • Packaging Price Account (net 30) subject to credit approval
Net 30 Billing
Do you allow for net 30 payment for online orders?
First time on-line customers are required to pay via credit card.  For select customers, we may offer Net 30 terms at our discretion.  If approved for terms, all orders may be made using "Terms" if that payment option is displayed.
Credit Accounts
How do I set up my Packaging Price Account?
Contact us at sales@packagingprice.com or call us at 888.236.1729 to request credit terms.
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My Account

Online Account Management
All of your online account management options are available via your profile page. Click here to visit your profile page (you may need to login first).
Account Login ID
In order to place an order through Packaging Price, you must create an account. Click here to create a new Packaging Price shopping account now.
Lost Password
To recover a lost password or Login ID, click here to have them emailed to you.
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Ordering

Quick Order
How do I use the Quick Order feature?
Quick Order allows you to add SKU's to your shopping cart by simply entering in the Packaging Price SKU numbers from our online catalog. As you enter SKU and QTY for each row, the product will be added to your shopping cart and rounded to the minimum order quantity amounts.  For example, if we sell a SKU in multiples of 25 and you enter a QTY of 1, the system will round to 25.  If you enter 30 for the same item, the system will round to 50.  For your convenience, we also support uploads to your shopping cart using a CSV file.  Your CSV file must contain a column titled sku (small letters, no CAPS) and a column titled qty (small letters, no CAPS).  If your upload file is excel or any other format, you must first convert it to CSV format to use the upload feature.
Telephone Orders
Customer service representatives are available 8:00 a.m. to 5:30 p.m. CST. Call us at 888.236.1729
PO Numbers
Can I include a purchase order number on my order?
Proceed to checkout once you have finished shopping. At the bottom of the Payment portion of the checkout process, insert your PO number in the PO number field.
Requesting an Invoice
Can I get an invoice when I order online?
There is a menu option for invoices in your Profile section.
Tax Exempt Status
How do I get a Tax Exempt Form?
You may request a tax exempt form by calling 888.236.1729 . Packaging Price must have this form on-file for your company in order to accept tax-exempt purchases.
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Privacy and Security

Privacy
What is the Packaging Price privacy policy?
Click here to view the Packaging Price Privacy Policy
Security
Is ordering from Packaging Price online secure?
Packaging Price protects you while you shop at Packaging Price, so there is no need to worry about credit card safety.

We use SSL encryption to protect your online transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet.
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Product Information

Product Specifics
How do I find product specific information?
Product specific information is listed when viewing a single product.
The following information is available for most of our items:
  • Dimensions
  • Material
  • Color
  • Strength
  • Minimum order quantity
  • Order in multiples of bundle, bale, case or individual quantities
  • Inventory status
  • Unit of measure
Product Photos
Are the photos exactly the same as the product listed?
The photos shown are representative of the product listed, sizes and colors may vary slightly.
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Quotes

Obtaining a Quote
How do I obtain a quote?
Packaging Price offers special quotes for large orders and special items.

Please call 888.236.1729 for a quote or to set up an appointment.
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Returns

Returning Merchandise
How do I return merchandise?
Call Packaging Price at 888.236.1729  to receive an authorization number and return slip. Complete the form and return the merchandise within 30 days. Items purchased from Packaging Price cannot be returned more than 30 days after delivery, and you cannot receive a refund for these items after that time. In addition, all returned items must be in unopened and unused condition to be accepted.

Note: There is a 15% restocking fee along with all applicable freight charges.  Janitorial products, Poly Bags and Mailing Tubes have a restocking fee of 20%.
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Searching for Products

Can't Find Product
What if I can not find a particular product?
Please contact us at 888.236.1729. Customer service representatives are available 8:00 a.m. to 5:30 p.m. CST.
Finding Products
How do I find a product?
You can find products by:
  • Browse: Shop by product categories, i.e. corrugated boxes, stretch film, etc.
  • Search: Type in a product name, model number or other description
Ordering from Search Results
How do I order from my search results?
Simply enter the quantity and click Add button to add the item(s) to your shopping cart. Continue shopping or go to checkout to finish your order.
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Shipping/Delivery

Nationwide Shipping
PackagingPrice.com ships nationwide from two fulfillment centers located in:

•   Elgin, Illinois
•   Dallas, Texas
•   Hazleton, Pennsylvania

If you have any questions regarding shipping and delivery methods, please call 888-236-1729.
Order Tracking
How do I track my order?
To track your recent orders, simply click on the Order Status link.
Rush Shipments/Special Instructions
Shipping quotes include a variety of options to meet the needs of our customers including FedEx Next Day and FedEx 2-3 Day for rush orders.  We also offer Customer Pickup.  Our goal is to promptly take care of your needs.

Free Local Delivery
Packaging Price offers free local delivery on orders of $599 or higher.  Local delivery orders placed by 6PM CST are delivered next day by our local delivery trucks.
Free local delivery is available from the Dallas, Texas fulfillment center within a 75 mile radius.  Free local delivery is available from the Elgin, Illinois fulfillment center for Chicagoland and Milwaukee based customers.  Free Local Delivery is available from the Hazleton, Pennsylvania fulfillment center for customers in our local delivery area.

Customer Pickup
Where are your Customer Pickup locations?
Dallas, TX. - 2271 French Settlement Road, Dallas, TX. 75212 / Hours 7:00am - 7:00pm CT Monday - Friday

Elgin, IL. - 1717 Gifford Road, Elgin, IL. 60120 / Hours 7:00am - 7:00pm CT Monday - Friday
Hazleton, PA - 63 Green Mountain Road, Hazleton, PA. 18202 / Hours 7:00am - 7:00pm ET Monday-Friday

Please allow 2 hours for our fulfillment centers to process and prepare your pickup orders. 
Please Note: For orders that include Poly Bags or Tubing, Customer Pickup will be available on the next business day.
Inside Delivery
Inside Delivery is intended for customers that do not have the equipment to unload shipments. Inside Delivery requests are limited to areas that are directly accessible to the unloading area and no more than 25 feet from entry point of the designated doorway.
Military Bases
Military Bases have restricted access and require special notification to gain entry. Fees apply and vary per carrier.

FedEx Shipping
How do I know if my order will ship FedEx?
FedEx or Local Freight will be used whenever possible.  However, should your order exceed FedEx size or weight limits, "Common Carrier" will be selected to speed delivery to you.

Colleges and Universities
Colleges are considered residential for carriers and residential rates apply.


Straight Truck
Locations with limited access will require a straight truck delivery from carriers.  Fees apply and vary by carrier.


Lift Gate
LTL shipments to residential addresses and commercial addresses that do not have a loading dock require a lift gate.  Fees apply and vary by carrier. 



Failure by customer to request required shipping accessories will result in the customer being charged after the order has been placed.  Customer assumes liability for these charges regardless of whether they were or were not aware that these accessories were required at the time of the order being placed.


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