Return and Refund Policy
Returning Merchandise and Refusing Orders/Shipments
How do I return merchandise?
Email [email protected] to receive a return authorization number. Please return the merchandise within 30 days. Items purchased from PackagingPrice cannot be returned more than 30 days after delivery, refunds for these items are not allowed after that time. No Exceptions. In addition, all returned items must be in unopened and arrive in unused condition to be accepted. All items returned to PackagingPrice must be clearly marked with the return authorization number provided to you by customer service. Items returned without a return authorization number will be denied for refund. No Exceptions. Please do not write on the items being returned as this will result in denial of refund as the item will become unsellable.
Note: Returning Merchandise with Return Authorization Number - There is a 20% restocking fee.
Note: Refusing Shipments/Orders without Return Authorization Number - May result in return charges from the carrier that would be your responsibility to cover in full. There is a 20% restocking fee for refusals as well as orders without a Return Authorization Number.
Note: Open Credits are valid for 90 days from the issuance date. All credits become void after 90 days: no exceptions. All return authorization #'s are valid for 30 days from the issuance date.
Claims - Shortage or Damaged Merchandise and Lost in Transit Orders
Items that should be forwarded to Claims:
- Defective Product
- Missing or Lost Items
- Damaged Products/Shipments
- Return Authorizations
All claims for shortages or damaged material must be made within 48 hours of delivery. No Exceptions. All shipments to be claimed as damaged, must be signed for as Damaged Product. No Exceptions. Customers requesting replacement orders for damaged or lost in transit orders may be responsible for the original order and the replacement order should a claim be denied by the carrier and/or the original shipment is delivered. All customers that choose to ship products from PackagingPrice utilizing their own Common Carrier Account are responsible to contact their respective carriers in order to file for damage or shortage claims. PackagingPrice is not responsible for any damage or shortage claims when products are not shipped on a PackagingPrice Carrier Account. Customer-specific Carrier Accounts will not provide information for 3rd parties to unauthorized personnel.
Please email [email protected]. with shortages, damages & lost orders. Please provide order # or PO#, item(s) shorted/damaged, qty shorted/damaged and pictures of damages.
Requirements to process a claim:
- Signed POD noting damages, missing items or missing skids
- If a product is missing please indicate which item(s) and the quantity per item that is missing, damaged or defective
- Please provide pictures that display damages or defective product
- Please indicate whether or not our black spray paint lines were intact on the skid(s)
- PLEASE NOTE: signing your POD "Subject to Count or Subject to Inspection" will not be accepted as a validated signature of receipt and may result in your claim being denied Failure to provide the above documentation may result in your claim being denied.